Pickup Locations

Penrith

Monday – Friday, 6:30am – 4:30pm

Katoomba

By Appointment Only

Frequently Asked Questions

Please read our FAQ before sending us a message.

Wood You Believe service areas from Lithgow and throughout Western Sydney.

Absolutely! Please arrange with our staff at one of our pickup locations.

Penrith MONDAY – FRIDAY, 6:30AM – 4:30PM Katoomba BY APPOINTMENT ONLY

Wood You Believe source our firewood from accredited suppliers.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

Order Confirmation: Once your order is placed, you should receive an order confirmation either via email or SMS. This confirmation serves as a receipt of your order and typically includes details such as the items ordered, quantities, prices, and delivery information.

Processing: The company will process your order internally. This involves checking the availability of the items you ordered, confirming payment, and preparing your order for shipment or delivery.

Shipment or Delivery Preparation: If your order requires shipping, the items will be packaged securely and prepared for shipment. For local deliveries, we will organize the logistics and schedule a delivery time.

Shipping or Delivery: Your order will be dispatched for shipping or delivered to your specified address.

Yes, you will automatically recieve a copy of your invoice to your email.

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